Terms & Conditions

1. General

The word "finishing" refers to either single or multiple processes used by Zachrome Limited and includes the processes of metal polishing, stripping and electroplating to achieve the correct outcome for each individual customer. Goods, articles or any items of work comprised of either a single part or broken down into many components which are either given to Zachrome Limited or talked about with a view to finishing by the customer will from this moment onward be referred to as item(s).

2. Quality and delivery of the work

Neither Zachrome Limited nor its suppliers can be held responsible for any damage or unsatisfactory results which are caused or created during the process of carrying out finishing, excepting the loss of goods or negligent damage to item(s).

Customers accept that any procedures, chemicals or processes applied to item(s) are applied at the sole risk of the customer and that no responsibility will be taken by Zachrome Limited for any damage to items occurring during the finishing process.

Zachrome Limited make no claims or warranties regarding the end result or the quality of any estimated finish or completed result. At their own discretion and choosing, Zachrome Limited may offer to re-apply the finish if it accepts that the result that has been achieved should be regarded as substandard or below the standard that it deems acceptable.

This result will be based on a selection of factors limited to and including the shape, quality and composition of the metal, purity and thickness, and age and condition of the metal that makes up the item(s).

Any unsatisfactory damage to the item(s) should be brought to the attention of Zachrome Limited immediately on delivery of the item(s). If there should be any dispute arising from these issues it should be made in writing to the company by letter or email to the company's trading address. Any dispute must be made within 7 days of the date of the invoice. Zachrome Limited will not accept any responsibility for damage or substandard quality of finishing unless Zachrome Limited has declared receipt of this notice in writing. Zachrome Limited issues no guarantee at all that item(s) will be fit for usage when a finishing process has been applied to them.

Because of the nature of our electroplating services and metal polishing and the subsequent altering that occurs to metal surfaces by the processes of polishing and plating, items in this category are always finished at the risk of the owners.

Customers are asked to indicate any areas of their item(s) that must be avoided in order to help to minimize any risk. Zachrome Limited will use every endeavour to protect, leave or mask those areas which have been marked out by a customer, but cannot guarantee the results because of the way the process works. Zachrome Limited cannot make any guarantee regarding completion or delivery dates and does not offer compensation of any kind, whether from payments or a reduction in charges requested by any customers should any goods be delivered later than specified. Zachrome Limited will at all times attempt to meet delivery deadlines and will work to the best of its ability to deliver at these times, but this does not warrant a guarantee that such dates will be met. Clients must make Zachrome Limited aware of any deadline that they require before asking for finishing work to be done and they request this at their own risk.

3. Insurance whilst in transit and on site

Item(s) which are delivered either by post or courier are sent at the owner's risk. Customers are asked to make sure that their items are correctly insured and properly covered while they are in transit and in the possession of Zachrome Limited or its suppliers. Zachrome Limited are not responsible for any damage to or loss of any item(s) while they are in transit.

Zachrome Limited will not take any responsibility for any item(s) unless they have been signed for by an official agent of Zachrome Limited or any of its representatives. Any item(s) to be sent by Zachrome Limited will be sent on behalf of a customer and therefore the responsibility for the item will be with the delivery agent and the associated insurance company.

Zachrome Limited will not be held responsible for any claim made regarding goods or items which have been stolen from its premises or transportation vehicles in use by the company or members of its staff. Any claims regarding theft of items in this respect will be forwarded to the appropriate insurers and any criminal activity immediately reported to the police.

Zachrome Limited will not be held responsible for any loss or dispute which may arise from such claims. Any loss or damage of item(s) or goods which is caused by suppliers who have been given the responsibility for finishing work under the instructions of the company are the sole responsibility of the supplier in question.

Zachrome Limited will take no responsibility for any negligence, loss or theft of items or goods which is caused either directly or indirectly by suppliers of any services which are of use in the daily running of the company and the business or in the process of working with item(s) belonging to customers. Any claim of this nature will be treated as the supplier's responsibility.

4. Payment terms

Payment is due on completion of the work. Any agreement regarding the reduction of the amount of an invoice which is due should and must be agreed in writing by Zachrome Limited. No verbal agreements that are made or implied by any employee or will be treated as binding unless they are given in writing by an authorised representative or company employee.

Goods remain the property of Zachrome Limited until they have been fully paid for. Failure to pay within 28 days may, at the discretion of Zachrome Limited, accrue charges for storage of the items at the rate of five percent of the invoice value or ten pounds sterling, whatever is the greater figure per calendar month.

If payment is not received for services rendered within 28 days of the invoice due date, this may result in Zachrome Limited disposing of any goods belonging to the customer for the value of the scrap metal. If a customer is experiencing difficulty with paying, they should notify Zachrome Limited who can then arrange for them to make a minimum payment of 50% of the amount due to them which will enable them to avoid taking such action. Zachrome Limited are not responsible for the loss which may result from disposing of goods belonging to the customer. At it's own discretion, Zachrome Limited may choose to sell their bad debts on to a third party company when a period of 28 days has lapsed following the payment due date.